Modern living room sofa and armchair with vase of grass

Renting in & around Newcastle FAQs

  Walton Robinson’s award-winning lettings department is deals with student, professional and family homes to rent and will help you with viewings and finding the ideal property for your budget and situation. To arrange a viewing or find out more information about any of our properties, call our lettings department on 0191 649 7007.

Once the terms and conditions of the tenancy have been agreed with our lettings team, the rest of the sign-up process is dealt with by our New Tenancies department. We will take payments and email tenants the paperwork to sign electronically.

As members of the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO), Walton Robinson are a professional agency and transparent about our fees. We are also members of the National Federation of Property Professionals (NFOPP) Client Money Protection scheme.

Our standard administration fee is the equivalent of 50% of one calendar month's rent +VAT (this is due irrespective of whether some or all the work listed below is completed).

The variety of works included in the administration fee includes, but is not limited to:

  • Organising and conducting accompanied viewings with transport from our office
  • Agreeing terms of the let including rent, start and end dates, and references and guarantees needed
  • Drawing up of the tenancy agreement and answering any relevant queries
  • Conducting all reference and guarantor checks where needed
  • Providing a landlord-signed tenancy agreement and copy notice if applicable
  • Provision of details, where supplied, regarding council tax, water rates, electricity, gas, TV licensing and any other utilities
  • Answering of all queries.

Most of our tenants who rent student houses in Newcastle require a UK guarantor who guarantees that if they fail to pay the rent, the guarantor will be able to pay for them.

Most students nominate a parent or guardian as their guarantor. If you are acting as guarantor on behalf of your son or daughter, you will be given a guarantor form to fill in and return with a copy of photographic ID. The guarantor deed must be witnessed by a person not related to or living with the guarantor and not party to the tenancy agreement.

The tenants sign a tenancy agreement which states they are both joint and severally liable for the rent payments and therefore, the guarantors are also joint and severally liable. This means tenants and guarantors are liable for the full rental amount, not just one person’s share of the rent.

A tenancy agreement is a contract between a landlord and a tenant specifying the terms and conditions of the rental agreements between one another. An ‘Assured Shorthold Tenancy’ is the most common type of tenancy agreement in the UK and is used usually when renting private residential properties.

Tenancy agreements set out the rights and responsibilities that both the tenant and landlord must abide by, as well the terms of the contract including who the tenant(s) and landlord are, when and how much rent is due, and the dates of the tenancy.

Unless you qualify for discount or relief you will need to pay council tax. In some properties, the council tax may be included in the rent, this will be stated in the terms of your tenancy agreement.

If everyone in the property is a full-time student, both UK and international students are exempt from paying council tax. The tenants simply need to provide Newcastle City Council with proof of student status.

More information on council tax in Newcastle: https://www.newcastle.gov.uk/benefits-and-council-tax/council-tax

The landlord will have their own insurance but this does not cover your belongings, so it is a good idea to take out contents insurance when renting a property to protect your valuables from theft or accident.

For groups of fewer than three people, and for professional tenants who do not wish to provide a guarantor, Walton Robinson conducts a credit check on behalf of the landlord. We will contact your bank for their feedback on whether they expect you to be reliable in meeting the commitment of the monthly rent payments, based on your monthly income and outgoings.

The deposit totals the equivalent of one month’s rent. Each tenant will typically pay a £100 holding deposit to secure the property. The balance of the deposit is then paid within four weeks. All deposits are registered with a professional deposit scheme and tenants will be provided with a certificate to show the total held and the scheme it is held under.

The deposit is held until the end of the tenancy and is returned subject to a check-out inspection and dependent on any damage caused or cleaning required.

If, for any reason, you wish to move out before the end of the tenancy, you will still be liable for the rent until a replacement tenant is found - but we can help you advertise your room. If you have signed for a property but you can no longer move in, there is no guarantee that you will get a full refund of any money already paid, and again you will be liable for the rent until a replacement tenant is found.

Some landlords are willing to be flexible on requests such as extra storage space, small re-decorations, or replacement of furniture. Tenants can place requests through our lettings team who will speak with the landlord to confirm if any adjustments are possible.

If you are a tenant of one our managed properties, you can come into the office, leave us a £30 deposit and take one of our keys until a new one is cut. Once the replacement key is ready, you will be asked to return our key and will receive the key deposit back minus the cost of key cutting.

If you are a tenant of a non-managed property, you will need to contact the landlord directly.

We want to take care of our tenants. You can call our emergency out of hours numbers: 07949 102695 or 07843 282341. Please ensure these numbers are only used in an emergency as you will be charged for any unnecessary call-outs.

We aim to provide the highest levels of customer service, but if for any reason you are not completely satisfied, please let us know. You can contact the manager of the department your complaint relates to, email enquiries@waltonrobinson.com or call us on 0191 243 1000. View our complete complaints procedure.

Any other questions? Email enquiries@waltonrobinson.com or give us a call on 0191 243 1000.