"We placed our newly purchased
properties with Walton Robinson in Nov 2015. Jo-Anne-Hunt
of Walton Robinson added these properties to her property
All was progressing very well,
until 26th February 2015 when the property next door to our six
bedroomed student house was destroyed by fire causing significant
fire damage to our property and making it unsafe and
This was where Jo-Anne
truly demonstrated her professionalism, her level-headedness and
her total and genuine concern for the property but most
importantly, the safety and welfare of the students.
Within hours she had them relocated to a hotel, their worldly goods
gathered and checked for fire damage, and a plan in place for their
re-housing in a new property.
She was tremendous. All of
this whilst dealing with a loss adjuster, the fire service and
helping us to formulate a future plan of action.
Her calm, unflappable
manner and her great empathy for all those involved in
such an unfortunate incident demonstrates just exactly the
qualities a letting agent should have - that it's not just
about properties, it's about people."
John and Louise Whitton,