Tenant Knowledge Hub

Throughout your tenancy, it is really important that you treat your home with care and respect. Looking after y...

We have created this guide to help you get the best from the appliances fitted in your property. This is a gene...

Viewings provide tenants with an opportunity take a closer look at a property and decide if it is somewhere the...

Property damage can happen whether the property is owned or rented. However, you might argue that the risk of d...

Getting the sign up process right can ultimately dictate whether you're successful in renting your chosen prope...

If you're leaving Newcastle at anytime to go home or on holiday, please make sure you have checked your house o...

We understand that moving into a new property is a very exciting time! We’re sure you’ll want to celebrate and ...

We understand that some tenants may, in fact, be on the receiving end of anti-social behaviour. If you are expe...

Many people don't realise that excessive noise is classed as a form of antisocial behaviour. Noise nuisance can...

One of the main complaints we receive from tenants is that mould has developed. When dealing with damp and moul...

Some maintenance issues may require more urgent attention than others. We've created a handy guide to help you ...

As tenancies draw to an end, tenants will receive a Section 21 Notice and this sometimes leads to confusion. Te...